Why has my Wingbits shipment been delayed?

We're sorry we moved our timetable for Wingbits devices. 

Why Was the Timeline Updated?

The manufacturer has faced significant production delays due to necessary hardware improvements. The original version of the device did not meet the performance requirements for the Wingbits network, which led to a full redesign featuring a more powerful antenna.

While this redesign improves long-term performance, it also introduced delays in both development and scaling up production.

Currently, the manufacturer is shipping small weekly batches, and so far we've received approximately 15% of our total order.

How Are Orders Being Fulfilled?

We fulfill all orders strictly on a first-come, first-served basis.
At this time, we are still shipping orders that were placed in October 2024.

Updated Shipping Timeline

• Shipping to customers has already begun and we are fulfilling small batches in a weekly basis, but some shipments may arrive as late as June 27th. Visit our order tracker to get the latest personalized update: https://moken.io/hd-order-status

• Applies to: WB200 & MGW310

These delays are being felt across the entire Wingbits community. We're working closely with the manufacturer to expedite the process and sincerely appreciate your patience and continued support.

Hex Reservation Guarantee

If you have a Hex reservation, don’t worry—Wingbits will automatically extend it for up to 60 days after the units ship.

We appreciate your patience and support as we work to bring you the best possible experience. If you have any questions, please contact our support team. Thank you for being part of the Wingbits community!